Three Tech-Trends We’ll See in 2018

March 6th, 2018

Blog, General

If you feel like technology is expanding faster than ever, you’re correct. A decade ago, smartphones didn’t exist; now, they’re in the palms of everyone you meet. Just 40 years ago, no one owned a computer; now, we can’t imagine life without them!

2019 is going to be a massive year for advancements in technology. Let’s take a look at some of our favorite developments currently in the works at companies like Google, Amazon, and Samsung!

  • Improved augmented reality. iPhone’s latest upgrade, which allows for overlay when using the camera app, will be used for much more than Pokemon Go this year! Experts are developing more practical uses for the technology, including self-guided tours and shopping apps that let you “try on” clothing from the comfort of your home!
  • Conversational computing. There was a time when getting a computer to recognize a single word was a massive win for the tech industry. Now, Amazon’s Alexa is able to order you a pizza or play your favorite song when you ask! But will there ever be a computer that can hold a conversation as a friend would? Experts say it’s possible! Tech-companies are working on creating robust word-recognition software that will potentially allow the machine to predict what you are going to say, and respond back to you. While the technology is still young, expect Amazon to expand on Alexa’s “brain” this year!
  • Increased customer service automation. If you’re still using humans for your customer service department, data suggests that you’re in the minority. By 2020, IBM estimates that 80% of customer service interactions will be completely automated. Companies like artificial intelligence agency IV.AI are working on more comprehensive and responsive computer customer service that can even be used through platforms like Facebook!


2018 is going to be an amazing year for technological advancements. Is your office equipment ready to handle the change? If you have outdated office equipment sitting around and collecting dust, prepare your NY office with one of our on-site hard drive destruction services. Instead of letting your IT equipment decrease in value by the hour, call Keystone Technology Management at 800-419-7176 and ask about our quick pick-up and our on-site hard drive destruction services for NJ offices, too. Get ready to embrace all the exciting new developments that 2018 has to offer!